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| - Where do I begin... Turn Away NOW if you are considering this place!
I took my motorcycle into this place after it had been dropped and I can honestly say it was the worst experience I have ever had with any business. I'm not writing this to tell them how I feel, trust me they already know. I'm writing this to WARN YOU. For starters I took my motorcycle in and they said it would be 2 weeks. It ended up being 5 months. And they STILL did not fix it. I was mostly in contact with a young man named Caleb who "claimed" to be a Manager/Owner.
Caleb was the most dishonest person I have ever trusted. During the six months I was waiting, it was a new excuse every time I called (I had to wait on the line for him every time, because he would NEVER return my calls). We're waiting on parts, it started leaking again, we are really slammed right now and we will get to it in the next couple weeks, we can't find the issue, we have to run more tests. Then he told me "We had to fire the 2 mechanics that were working on your bike because they were former drug addicts who have been stealing from the shop" (I'm not even exaggerating). I asked them if they ran background checks... Caleb knew they were convicted felons (stealing cars and drug charges) when they were hired. I know this because he gave me their names to look up on CharMeck's Sherriff Arrest Records site. He said they seemed rehabilitated and wanted to give them another chance.
In Caleb's quest for sainthood, my motorcycle was being used on a daily basis by these creeps. AND CALEB KNEW IT! Not only was my motorcycle being used as a shuttle from the car repair shop to the motorcycle shop down the street, but on several occasions they were taking my motorcycle home for the night. I know this because I know someone who works in a business next to theirs and he saw it nearly every day. If that weren't enough, my license plate was stolen. YES. I'm not kidding. When I confronted him about it, he said that he would take $20 off the total price. He didn't care that it costs $40 for a new plate, not to mention the hassle of going through the DMV.
Take a look yourself, not all of those motorcycles sitting outside in front of their shop on South Blvd have a for sale sign on them. They are using their customer's motorcycles to haul their own lazy butts back and forth to the motorcycle shop. All in all, I retrieved my motorcycle with over 400 additional miles on it and no repairs beyond a replaced battery, which I could have done myself. When I complained to the real owner Brian, he was the pushover "manager" you would imagine. He didn't have the stomach to drill his own workforce for answers. I would have been appalled if a customer reported what I told him, instead he rolled over an told me he was sorry. Caleb clearly runs that shop and this guy Brian doesn't even realize he's being taken for a ride.
So Brian, I'm sorry. You need to get control of your dishonest, undisciplined workforce, namely Caleb and the example he sets. He's taking advantage of you. And to any person considering taking a motorcycle here, DON'T. Learn from my mistake. You will save yourself a major headache.
I've gone to two shops since and both of them said they fix Southend's bad repairs all the time.
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