We like so many others here paid the ignorance tax at Payless Car Rental in Montreal.
It is somewhat known in the states that you can decline the insurance and have it covered by a credit card. This is equally true in Canada. I don't think the clerk there knows that. We were told that we had to select one of the insurance options at 24+8 a day. Us and the couple in front of us.
Shuttle is offsite with no courtesy phone and no scheduled pick ups. The pick up is also an eternity from the arrivals.
Clerk was extremely rude and condescending. While we awaited our shuttle to the airport, he was in the back yelling at some employee.
He was also a blatant liar.
Do not use this business. They are terrible.