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  • I will start with the positives. The waiter and manger apologized for ruining our meal and the manager eventually made it over and sent my friend dessert and the table some shots. Would I ever come back here? Absolutely not. We were here one time before with excellent food but horrible service so we were willing to try again. Last night the food and the service were both horrible. Even though I made a reservation a week in advance for a birthday celebration and the restaurant was not busy, we were placed at a boring table up a huge flight of stairs that stared at an elevator. (If your restaurant is empty, please give you guests a choice of where to sit). Or when you confirmed my reservation on the phone, please ask my seating preference. That was the worst table in the restaurant. We started with drinks and chips and guacamole. They told me they would bring me a separate salsa since I have a gluten allergy and they put soy sauce in their salsa (a first for me). Well I asked for that salsa at least 3 times and it took 20 minutes to get it to me. One we ordered our entrees, it was a 60 minute wait. The dirty chip dishes were not cleared for 45 minutes. The waiter approached my husband and told him he "forgot" to put his order in. So we waited another 15 minutes and all of the food came out together. My medium rare steak came out well done so I sent it back and did not get a replacement for 20 minutes when our party had completely finished their meals. I had the pleasure of dining while everyone else watched me. My husband's chicken was dry. He said it was not good. The other 2 guests had the grouper which was pushed hard by our server. They both described it as "okay". They also ordered a side of fries and had to ask for them twice and they were brought during mid-meal. They needed ketchup so they waited an additional 10 minutes for that. People who work in the food industry need to be trained on food allergies. Our server asked me 3 times to describe gluten and then proceeded to recommend some cheese bread as my side. He also kept asking me if I was allergic to cheese so to say he was confused is an understatement. Always so disappointing when you plan a fun night for your friends and the meal/service was a disaster. $300 for sub par food and bad service is not acceptable. Thanks for the dessert and shots but that really doesn't cut it. We won't be back and I imagine the Mission may not make it very long at the Kierland location if they don't greatly step up their game.
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