Front staff and first welcome can use a lot of work. Quite poor customer service (especially the young lady in the glasses).
Yet, therapist I had, Hymen (I hope I spelled it correct) is excellent, especially at deep tissue. He asks you which areas you want worked on and constantly confirms the area is correct and the pressure is good.
I have been to so many the ask bit just do whatever the want, whereas he works on the areas where you feel need attention, which is rare, especially at a facility that is not more sports therapy oriented.
Would be five stars were it not for the front office staff.
They should welcome people with a smile, at least offer a glass of water before and after and at my home spa, they always come out from behind the counter to converse or have you fill out paperwork.