Fired!!!
What I love most about this site is that a business can only fake it for so long before savory Yelpers catch on.
I hired these guys to kill termites 18 months ago based upon Yelp reviews and the unbelievable price quote that was conducive to my budget. The quote was half that of the closest bid and included a 5 year guarantee. In hindsight I find it interesting that other than Yelp, few online reviews exist about this outfit.
I waited almost a month for service and feeling relieved that termites were no longer destroying my home I intended to post a mostly favorable review until the discovery of bugs dropping dirt from the ceiling. A quick call and I was instructed to wait a month for the magic termite killer elixir to work. A month later the situation was only getting worse and was given a service appointment for the next month. The pleasant office lady advised they were a small business and were very busy. On the day of the appointment I stayed home from work and waited to no avail. No service person showed up or called. The next Monday I was able to contact someone in their office and schedule another service this time I got lucky and would only have to wait three weeks.
Three weeks later a service man showed up two hours after the scheduled appointment looked at my termite mess and sprayed the magic elixir outside. Fifteen minutes later he left and the next day termites were building more mud huts in the ceiling. When I questioned the service I was told (again) to wait a month for the magic elixir to work. A month later I was given a service appointment and waited three weeks. No one showed for that appointment nor did I get a call so I decided to get some second opinions before my house collapsed.
From two exterminators and a state inspector I learned my house had only been partially serviced and the number of gallons of the magic elixir was not sufficient to protect against the kind of termites in the ceiling. It seems exterminators save money and labor costs by only servicing around the outside and not underneath the home where termites nest. I also learned that the owners claim of being in business for 40 years did not jive with state records that show he has only had his business license for about 5 years.
Armed with an education on termites and upset I was sold a partial treatment I went down to their Phoenix office to get a refund and discovered the office location listed is a mail box inside a UPS Store. I was talked into another service appointment which someone showed up for (only 30 minutes late). When I inquired about the termite problems in the ceiling the serviceman said it was a common occurrence and that I should not worry. I also asked about the favorable reviews and why no one had posted this "common occurrence?" He informed me most of the reviews were written by the owner, his wife and family. That would explain why very few other reviews exist for this outfit besides Yelp.
Needless to say the termites continued to get worst in the ceiling and moved into the bathroom. I hired another exterminator who found termites in two other areas and serviced my entire home. The termites have stopped dropping dirt so my fingers are crossed. I will follow up in a couple months on the current exterminator.