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| - Went to order my bridesmaids dress after my bride had picked them out at the store. I'm 6' tall, so when my bride was at the store choosing a dress she specifically asked the sales lady if the dress could be ordered in extra long. The lady looked in the computer and told my bride that the dress could be ordered in extra long. Great! So I go to buy my dress, and the sales associate tells me that the dress is on sale for almost half the price. Great! I was ecstatic. So I pay for the dress, and as I'm walking out the door I return to ask the date that the dress will be in. The lady goes back in the computer system and says "whoops, I accidentally did your dress as a take off the rack instead of an order." So basically, if I would have walked out of the store my dress never would have been ordered. How upsetting is that! Well, as she look in the computer system to actually place the order, she finds that the dress is discontinued in extra long. So basically, she lied to my bride when she told her that the dress could be ordered in extra long. So I'm polite and say that it's fine and I'll just order the regular length and it will just be short on me - well then they tell me that I owe an additional $50, because the regular length dress was not on sale. I asked to speak to the manager to see if she would honor the discounted price, since that is what they told me that I would be owed. And the manager was extremely rude and would not honor that discounted price. Super bad customer service. First, they lied to my bride - the dress was not available in extra long. They lied to me - they didn't order the dress, and it never would have been caught if I didn't ask them to confirm the date that it would be in. And then they wouldn't honor the lower price of the discontinued dress. Honoring the regular length dress at the extra length dress's price would have made me feel a whole lot better about the situation. They basically said "sorry, it's not available." And that's all that they would do to remedy the situation. Very disappointed!!! I will be recommending to anybody that I know who is getting married to NOT use David's Bridal. If it weren't for my anal double checking personality, I never would have asked when my dress would be in, and the dress never would have been ordered. The wedding would have been here and I would have had no dress! If you are ordering from them, I would definitely suggest double, triple checking that your dress has been ordered. Otherwise, who knows if it will ever come in.
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