The new store needs a huge lesson on customer service! If there is 6 people behind the counter and you have to stand at the counter for more then 4-5 minutes with not one person saying "hello" or "hi I will be with you shortly" nothing! Just walk past you 5 times with no words. Twice now I have a experience that in the last week. I understand you are busy in the drive thru but a simple greeting or acknowledgment would make it a whole lot easier to wait 5 minutes before you are helped.