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  • If I could figure out a way to give no or minus stars, I would. I had the worst meal and service that I've ever had at a restaurant! I made a reservation two weeks in advance for a Sunday brunch for my family - 19 people - and Hawthorns was virtually empty except for us. After being told when the reservation was made that we could order off the breakfast or lunch menu, we were told when we arrived that we could only order breakfast (11:30 reservation , lunch didn't start until noon). We were only given the lunch menus, however, and finally were given five breakfast menus to share. Next problem, no drinks (coffee or water) were provided for almost 30 minutes, it took over an hour to get the breakfast food and more than half of the orders were wrong - eggs weren't cooked right, some didn't have hash browns as ordered, either the plate didn't have toast or the toast wasn't what was ordered, and most of the food was cold. It took forever to get water, coffee refills, butter for the french toast, cream for the coffee, etc. I could go on and on about this meal, but I think you get the point. Service was terrible - supposedly they were short on staff, but there were only two tables filled in the entire restaurant - and the food was definitely not worth the wait. Breakfast really isn't that hard and the menu had so few choices, most of us had eggs or french toast. Oh I almost forgot the positive - because of our experience, they generously took the drinks off the bill. Trust me, this in no way made up for the terrible meal and service. We didn't go somewhere looking for a cheap meal, but the one we got was definitely not worth ANY cost! Our family gets together about once a month for brunch and I can guarantee none of us will ever go back to Hawthorns, either for brunch or any other time. This isn't the first time my husband and I had eaten there, but it will definitely be the last. We've never had terrific service at hawthorns before, and the food has typically been good (not great but better than average), but after this experience life is way too short and there are much, much better restaurants around.
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