I have easily eaten here 10 times now. From the first weeks it opened until now I have had a consistent food experience, a positive food experience.
This is a great place if you like burgers. This is an even greater place if you like to have your touch on your burgers. The options for what you can do to a burger will blow your mind. They are many and interesting and intriguing. I have each time cast my fate to the whim of my pencil on their order form and it has not failed yet. Why? Because the basis of any burger combination I make is their wonderful burger patties. They absolutely know how to cook a burger. It comes out consistently juicy and flavorful each and every time.
My only complaint with this spot is its inconsistent service. In the beginning we chalked up the long wait times and delayed service to just opening and the early crowds. now, it still is inconsistent at times when there are fewer people. There must be something in the masterful cooking process that means the kitchen will be slow and inconsistent. I have decided that the wonderful burger is not yet offset by the slow and irregular service.
Though I have to admit, recently a group of three of us went at 11:20 AM, saw many empty tables and were told we would have to wait 10 minutes because they had just sat a party of 12 on the patio. Man - week day lunch hours should be your bread and butter and you should be able to handle what comes. Considering the historically irregular service we had pass and kept walking until another spot around the corner sat us immediately.
From what my peers are saying, dinner crowd is much thinner and service is better than at lunch.
Last hint - I eat my burgers in a bed of greens. Kind of like a burger salad. Nice way to avoid the carbs. It is my go to meal at The Counter.