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  • I see that most of the reviews about this store and how it is managed are negative, so my review will not come as a surprise to anyone out there. This past Saturday we upgraded my wife's phone to and iPhone 8 and added a line with another iPhone 8 under the BOGO promotion. We were unsure what phone we wanted for the second line, so explicitly asked if we could use a phone for a few days and exchange for the 8+ or more memory if we needed it. The sales associate told us that we had 14 days to return to the store they would swap out one of the phones if we desired, no questions asked, no costs to us. We determined right away that night that we wanted the second phone to be an 8+, so we didn't even unbox the second phone. We returned to the store 2 days later with an unopened phone to swap with an 8+. They then claimed that there was nothing they could do, and if we wanted to swap that phone we would have to pay for it because the BOGO promotion ended. Their customer service is terrible, the general manager was absolutely no help, and they are completely willing to sacrifice a long term customer instead of standing behind what we were told. We have been a customer for over two years, and were planning to be for at least two more, but will now divorce ourselves from this terribly run business permanently!!! As a side bar, the folks at the AT&T store have been more than willing to help us and are providing much better customer service and honest communication.
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