I had really high hopes for this place after seeing it on TV. I ordered the Grilled chicken &Fontina Hero and an Iced Tea. I asked for a "to-go" cup for the iced tea but was told that they were "out of the to-go cups". Ok; no big deal. The sandwich came and it was so-so in terms of appearance, but figured it might taste better than it looked. The problem was, it did not have any roasted peppers as stated on the menu AND it had portabello mushroom on it which is not listed on the menu. I went up to ask about the peppers and was told that they were "out of roasted peppers". Hmm. The sandwich was pretty blah and I would not order it again.
The heavy, gruff guy on the pizza side of the business adds a bit of authenticity to the Italian experience, but I will think twice about going back not knowing if they will be "out of" the items I might want to order. Disappointing.