UPDATE:
Since my little bad experience back in March 2016; the owner has reached out to me and refunded our tickets. I must say; that was very professional and I truly appreciate Stand Up Live taking its time to review this problem. In general, the place is truly great and food + service is pretty decent too. I do hope that future performers don't pull a "Whitney Cummings" because I would hate to stop going here!
Thank you Stand up Live.