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  • It kills me to give such a low rating to a Mastro's Steakhouse... I've been to most of the Mastro's around the country, and the food at the Scottsdale location does not disappoint. The factor that DID disappoint was their hostess staff. Here's a quick summery of what occured: I called early in the day to make reservations, was informed that 9:30pm was the earliest for that evening. No problem, it was a last minute reservation, I could understand. We show up around 8:45 to try and grab drinks at the bar (was overcrowded so decided against that), I checked in with the hostess just to inform her that we were there. She rudely snapped at me saying that they were behind, and that they might be caught up by my reservation time. Again, no problem, I wasn't expecting to be seated early. We waited patiently in the front lobby, along with other groups of guests...9:30 came and went....10:00 came and went. At 10:15pm, I begin to notice that there were groups who arrived after us who were being seated. I approach the hostess and ask when we might be able to get our 9:30 reservation, and she starts yelling saying that they were busy. By 10:30, we are the only people left standing in the lobby. So I again ask if we were going to be seated, especially since everyone who arrived after us was already seated at this point. She starts yelling, again, saying that it is impossible that they would seat anyone who arrived after us. I turned around and pointed out that there was no one left in the lobby...except us...where did they all go if they weren't seated? Surely we were not the last people to arrive on a Saturday night...since we arrived 1hr 45min ago. She proceeded to rudely call another hostess over and said "fine, seat them," and rolls her eyes at me. Thanks Alexis...for a night I will never forget. Low and behold, once we were seated, there were plenty of empty tables. Anyways, that was the end of the horrible part of the evening. Many thanks to our wonderful server, Bobby, who picked up on the vibe that we were upset and really made our dining experience enjoyable. Gratitude to the GM as well, who personally came to apologize for the long wait. Those two individuals were the reason I gave this Mastro's 3-stars...one star for each of them and one for the ever-delicious food. (Recommendations: Shrimp cocktail appetizer, bone-in ribeye, butter cake desert) I really hope that the hostess staff was just having a bad day and that they don't normally treat their patrons like the way they did that evening. Will I eat at a Mastro's again? You bet... Will I ever eat at the Mastro's in Scottsdale? Never again
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