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| - I've been an Allstate customer since the 90s, and Regan and Ginger have been the best Allstate agents I've had. I am basing my review mostly on the service I've had with them since my move to Vegas in 09. When I moved to Vegas, Ginger took great care of getting me set up with Nevada insurance, DMV and smog check info. It was reassuring to have an agent who looked out for me when I was moving from IL to NV, she was very knowledgeable and responded very quickly.
Regan is a great agent - I really like him and would refer him to anyone. He is very personable, professional, and calls you back in a timely manner. A bit of advice for those who call this agency about their policy -- I recommend only talking to Regan or leaving a message for him. The woman who answers the phone there is not the most polite or customer-service oriented person. I called earlier this month to inquire about my rate increase and she was short with me. Maybe she was having a bad day, but I would avoid her and just deal with Regan.
Unfortunately, Allstate has nationally raised their rates the last two years, forcing me to shop around and I just switched to State Farm this month. Minus one star from this review for the recent rate hike. Last year my auto policy went up $17 a month, and then AGAIN this year's policy renewal stated my rates significantly increased another $19 a month, from $134 to $153 a month for a 10 year old car that I own. I was in their their "Safe Drivers Program" accident-free, no claims, and with excellent credit, and yet my rates went up. Preposterous. I wouldn't let this deter anyone from calling for a quote though, as you never know if their rates may end up being more competitive.
I also appreciate the courtesy call I received from Regan after I cancelled my policy. He wanted to know, of course, why they lost the business (I am sure he was not surprised as to my reason) and it was nice to know that some businesses still care enough to call their long-term customers to say they are sorry to see you go. I am sure they say that to everyone, but I wasn't really expecting a phone call. Even though I can't justify staying with Allstate for obvious financial reasons, I will say if you are looking for a new agent I would encourage you to give Regan a call.
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