I just want everyone to know the truth behind this company. I WAS a loyal customer of theirs but my rear bumper was ripped off and my vehicle was damaged. Guillermo initially tried to work with me and said someone would contact me within 48 hours, then they only wanted things to go through a certain service center that they work with. I offered to go to the dealership for an estimate and Ryan Cahill (operations manager and one of the owners) laughed and said "they aren't credible" speaking of the Nissan dealership. So I called and called and finally a week later I speak to Ryan Cahill (king of the car wash) and his demeanor was condescending and rude to say the least. He can't afford to repair a bumper that I have video of being ripped off in their tunnel and laughed at me numerous times and said "if" I decide to take it their service center he would "consider fixing it" not to mention after the damage was done and the manager took us inside to speak with us they had their oil technician try to tape the rear bumper back on without asking me.
This guy is condescending and rude and I have recently filed this matter in small claims and his initial response "at this moment it is not a matter of if I owe".
A lot of us take comfort in assuming we are safe because cobblestone is a big name but realistically they do not care and they do not take any responsibility. They know this happened yet claim after the fact that they couldn't be responsible, they even had to pull my bumper out of the tunnel it was still stuck in.
And as for Ryan Cahill, he don't care about you as a customer, he is all about $ that is it. He made that very clear.
***update***
I sued them in civil court and won. My car is now fixed