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  • I was very excited to have some works done at Express Alterations when I read the positive reviews. Brought in two dresses to be altered. As previous reviews pointed out May is very helpful and polite. She showed you the fitting room, took measurements and understood what I wanted. I had my anniversary dress shortened and the capped sleeves removed to make it a tank dress. I also shortened the straps on two dresses. Because the shortening of the straps and the sleeves removal were on the same dress, they didn't charge extra for sleeves removal, which was great. The turnaround time was fast too, you could have it done in a day or two if you are pressed for time. As I wasn't, I just asked to pick my dresses up the following week, since I usually go to the area on weekends to run some errands. A week later I was back for my dresses. If I recall correctly their receipts do not come with a serial number, so they gave me someone else's dresses instead, but that wasn't the issue. The issues were that the straps shortening was unevenly done on one of the dresses, such that there was one end sticking out and making the dress look weird. For the other dress, the shortening was kind of strange, it somehow managed to make one side of the dress look shorter than the other. Even if it's a puffy dress you couldn't cover up that fact. The worse thing that when they removed the sleeves of the same dress, the material ended up being torn and frayed on the sides. I suppose you could fold the sides in and sew it up to make it look better, but they were left like that. Now I have to hand wash the dress and hope that the fraying doesn't worsen with time and wear. That dress cost me $80 to get, prior to alteration changes. I definitely wasn't prepared for something like that to happen. My search for a good tailor in Madison continues.
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