The main reason for coming to this theater is the location, it's the closest Harkins by our house. I also love the $1 refill souvenir cups! The chairs are pretty comfy but I must say AMC's are much better. The employees are nice/friendly. It's not the cleanest theater, but I wouldn't say it's dirty. The bathrooms are ok, kind of a mess at times.
I have noticed they tend to encounter technical difficulties often. A few months back we went to go see The Other Guys & during previews the manager came in saying they were working on fixing the screen. There were doubles of everything, kinda like we were all drunk. Well 10 minutes later she came back saying they weren't able to fix it. WTF!? They gave each person 2 free passes & said we could go see another movie playing if we wanted to. We were already there & everything so we saw Dinner For Schmucks, awful movie!
Then, this past Friday we went to go see Due Date (awesome movie, hilarious!). It was near the last 10-15 minutes of the movie & all of a sudden the sound went out! Luckily, the picture was fine so we could see what was happening but again WTF!? The manager came in while they stopped the movie & said they aren't able to "rewind" the movie so everyone would get 1 free pass, pretty sweet considering we did see the movie & only missed a minute or 2.