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| - I had a last-minute milk run to make on New Year's Day, which involved me simply running up the street to my local Basha's. I was inside for a few moments, and when I came back out, it looked like somebody had backed into my front bumper and drove off.
I promptly called my insurance company (Geico), and then scheduled an appointment for me to meet one of their representatives at Brighton Collision. The rep was very nice, as was the receptionist, so I didn't think twice about dropping my car off for repairs.
I picked up my car (after the repairs had been completed), and noticed that while the impact damage had been repaired, my bumper didn't seem to be mounted correctly anymore. I was told by one of the Brighton workers that "it was mounted as best as it could be," and simply drove off.
A few weeks later, it appeared as though my bumper was continuing to separate from the front fascia, and there were several broken clips visible on the passenger side of the bumper.
I made a follow up appointment, and dropped my car off for the second time on 2/17/14, and picked it up this morning (2/20/14). The mounting of the front bumper looked slightly improved, but was still not flush like it was from the factory. Also, there are now scratches in numerous places on the bumper, as well as a part that looks slightly unpainted. In addition, there are red and white paint splotches all over the front grille of the car (the grille is black).
I am completely fed up with this place and am working with Geico for a resolution.
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