| rev:text
| - I've gone to this location a lot (way more than I should) and most of the times it deserves a 3 sometimes maybe even a 4 star review (although this location has almost never provided as good customer services as other locations), but during the last month or so the customer service has gone down, and yesterday's experience has possibly taken Cici's off my restaurant list for good- at least this location.
Before I go into that, I do want to note that there is one person who consistently gives excellent customer service at this location- Wylie, the dining room attendant. He is incredibly cheerful, positive, friendly, warm, and welcoming. He stops at customers' tables to make sure they're having a good experience and always gives uplifting answers when you ask how his day is going. He is great at making sure to send out a thank you for eating at Cici's when you're leaving. If all the other employees were as good as him, Cici's would get a 5 star rating every time. He is the ONLY reason this was a 2 star instead of a 1 star review.
Now, back to yesterday- When I arrived, my bf paid & after looking at the food available, I asked for a special order- I had to ask 3 times before anyone paid attention. It was very slow- maybe 10 customers in the restaurant- 2 of which were in my group and had arrived before me- no children, so the lack of customer service didn't make sense to begin with. I asked for 2 pieces of mac & cheese & 6 cinnamon rolls w/ extra cinnamon. The girl who took the order (Brittany the clerk) made a rude sound and suggested that I just eat what was on the line instead. I looked again- the cinnamon rolls looked old and rubbery & the 1 available piece of mac & cheese was very dry, stiff, & old. With so few customers in there, who knew how old the food was? I looked at the oven and noticed that there was absolutely NO food coming through. Some of it looked like it might have been from the previous night. I get that this is a pizza buffet, but it costs the same amount as regular Vegas buffets (a little more if you get a drink), so is it unreasonable to request that the food be fresh? Besides, I have never been given any problems when I've asked for a special order before.
I asked again for my order. Brittany turned around & said unnecessarily loudly what I was asking for, the manager Jessica came to her & they talked quietly for a minute. She turned back to me & told me I had to eat what was on the line & her manager had told her they would not provide me with what I had asked for. She offered to put extra cinnamon on the already picked over (& I was right- they were very rubbery and old) cinnamon rolls. I was willing to wait until they put through a new batch of rolls & just get some of those with extra sugar but they refused.
Oh! Before I tried to make my special request, I also asked if there was any pasta- the bowl was completely empty. I was informed by a girl who wouldn't even turn around to look at me that it would be out in 5 minutes. It wasn't. And the other food on the line did prove to be very old- I actually had to give up on trying to cut through the brownies I got.
In the past I have held parties, business meetings, and gone on dates to this location. I won't be doing any of that again.
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