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| - This will be the LAST time I ever visit this location . our party arrived at separate times, the first 2 getting seated before 8PM and ordering about 10 minutes after ... right after they ordered, I walked in and sat down . waited about 10 minutes before the waitress came around with salads and biscuits and another 10 minutes before she finally came back to take my order. After my family had gotten their main dishes and 2 refills on their endless shrimp courses, I still hadn't gotten my food . After flagging the waitress down, she comes back out and says that I hadn't gotten any food yet because they were out of mashed potatoes . She asks me what i would like instead and goes back to the kitchen . I wait at least another 10 minutes ... it's after 9 PM and i still don't have my food yet . When they finally bring my food out, my side that i just ordered is cold . I don't say anything, I eat it . I order a refill on my shrimp and keep it pushing . I'm waiting ... waiting ... still no refill . when the waitress brings my pasta out ... THERE'S A HAIR IN IT! not like resting on top of the food but embedded in the damn alfredo sauce! ... I'm irritated . I get up to go to the restroom and my mother tells them that there is a hair in my food . The Manager then comes out and says that everyone has on a hair net on so he doesn't know how that happened but they'll bring me another one . They bring me another plate of pasta and I still hadn't gotten the other refill that I ordered . So after all of this, I ask to talk to the manager . He comes out and asks me all these questions like 'oh so you said you got here after them' ... yes, yes i did . that doesn't change the fact that i waited 40 minutes from the time I ordered to get my food . He just stares blankly at me while I'm trying to tell him about my experience . I've worked in customer service for years, I know he's not actively listening . Not reiterating any of my concerns, not making sure he that he understands my complaints, not asking me any questions to let me know that he's actually listening . So this pisses me off even more but i don't raise my voice or anything . I just wait for him to respond . He says "I'll discount the meal" and walks away ..... YOU CLEARLY DO NOT CARE ABOUT THE TERRIBLE SERVICE IN YOUR ESTABLISHMENT OR HAVE THE CUSTOMER SERVICE SKILLS NECESSARY TO HANDLE THESE TYPES OF ISSUES IN YOUR RESTAURANT . I didn't ask for a discount, I asked to talk to you about my experience and you couldn't even listen to that . It's 950pm ... they close in 10 minutes and at this point I'm over it . I continue to wait for my food just because I've already spent almost 2 hours here so why not . When it finally arrives, I just ask to take it to go and she says No, because they don't allow you to take Endless Shrimp to go . In a normal situation, I could totally understand that . But after wait for an hour to get it AND there's a hair in it and you have to remake it again, that is absolutely ridiculous. I have my 2 year old son with me (who is behaving extremely well ... not crying, making a mess, not doing anything normal 2 year olds do) but It's after 10PM now ... the least you could do is let me take my food to go after this disaster of an experience . This was one of the WORST restaurant experiences I have ever had . If I could give 0 stars, I would . With that being said, I will NEVER return to Red Lobster again .
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