This place SUCKS. It's a disgrace to the great bagel places of NY for this dumpster fire to call itself NY Bagel...1st of all, this place is so poorly managed it turns what should be at most a 5 minute process into a 45 minute painstaking ordeal which leaves you questioning yourself as to why you came in the first place with every click of their out of service clock. Just went at 10am on a Saturday, which I understand is a pretty popular time to go get a bagel but the amount of time it takes and the complete lack of organization is appalling. After ordering right away, we watched several people who came in a good 10 minutes after us come and go...on top of that the people that work here are so rude and unapologetic it's icing on an already dull cake. When I finally got home an hour later, I was surprised (maybe I shouldn't have been) to realize my bagel hadn't even been toasted as I asked. This may seem like a small detail, but when your bagels are comparable to a stale piece of bread- toasting is a must. Needless to say I will never return to NY Bagel, and I may even lead a crusade to force them to remove the NY from their name...this place is everything a NY Bagelry is not- a slow, poorly run, rude journey to a mediocre meal.