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  • I'm very frustrated with the Palms pool. First of all, we were comped a cabana from a previous trip, but when we got there they gave us the choice of a day bed (which we took and was pretty nice) or a cabana totally on the other side by the closed pool. What the heck? The kicker was they had open cabanas by the main pool but they were reserved for people who paid $$$. Ok, fine, I understand that, but the guy (Frank) lied to us and said they were already reserved rather than be truthful and say they were for people who paid only. That would have been fine but being lied to was not cool (2 of them remained empty all day long). Then we instead got a daybed, ok, cool, it was nice and we had a waitress named Alana. She was super cute and seemed nice but turned out to be a total scammer in the end. I'll spare you the details but she basically was trying to scam us by upcharging a drink. So our bill came to $20 too much and it should have been an easy fix. She suddenly turned into this totally buttface about it (over 20 freakin dollars) and we had to get the manager involved. He eventually refunded our money. I wasn't even trying to be an ass or bitter and even tried to tell Alana that it was all good and no worries and she ignored me like I was some kind of freak and was a total bitch. Wtf??! I was trying to be nice and she was a total shitbag about it. I'd say the pool was cool but be very weary of ordering service through them. Side note: the manager was nice and a pool dude name Richard was way cool. drama or not. In the future, I'll pass.
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