I've been coming here for several years with no complaint... until recently. My change in review comes not from a single incident but from multiple inconsistencies that simply have left me feeling uncomfortable pursuing long-term and expensive dental work with this practice.
I have two bridges that are coming due for replacement and I've been talking to Dr. Cook about that since late last year. The first time we spoke about bridge replacement, he said we would continue stick with the same type of bridges I have now. The second time we spoke, he said that we would do a more conventional bridge. We also discussed at length re-making my sleep apnea oral appliance because A) my current appliance is somewhat uncomfortable and B) the shape of bridges will almost certainly be different. That same day, I spoke with a patient coordinator who said she would send me an estimate. I emphasized to her that the estimate would need to include remaking the sleep apnea appliance.
I never got an estimate and had to call to request it. I finally got the estimate but it didn't include the sleep apnea appliance. When I contacted the patient coordinator, she said she spoke with Dr. Cook and he was planning to retro-fit it. I was also told at that point they may or may not be able to submit the sleep apnea appliance through major medical because Dr. Cook was currently in training for sleep apnea appliances. (Note to sleep apnea patients: most medical insurances WILL cover these appliances but it has to go through major medical - not dental.)
This is going to be a long and expensive process and the recent inconsistencies prompted me to seek out another dental practice to do the bridge work. For the amount of time and money this is going to require, I want to feel like everyone is on the same page.