What a unbelievable experience. They were more expensive then others but I hired them because it was explained to me their techs are the best in the business. My 6 hour job turned into 4 days, I finally fixed it myself. Our first day they tired to get the ac unit up in the attic. They were trying to carry it up the ladder not using a rope. It slipped and the tech bleed all over the house. I felt bad that this happened and I understand it was a accident but it it dented my new unit. They where able to hammer out the dent. After the got the unit in the attic they put the air exchange in backwards. Making so no cold air would blow out. Of course I didn't realize this and the left. I had to call them back out. We get them back out and it was too hot to work in the attic so the tech asked if he could come back at 5pm he worked in our house until 11pm. He fixed that. It works now but makes a loud noise because it was installed uneven on the ground so it rattles they sent a tech out for that. I finally put shim under. I missed 3 days of work dealing with this after calling the he never offer me a discount for my trouble he wasn't helpful at all!! They offered me a service contract to come check the brand new ac unit for the next 2 years. Ridiculous... I recommend you shop around before hiring these clowns the whole experience sure was a circus