At night time this is a pack workout place. Sometimes hard to find machine if you're looking to lift weights. Monday's are usually less pack. There's a pool and most of the time there's always classes at night. The front desk people usually don't say much. Customer service wise is okay. We had paid the kids time for a child with a personal trainer and the next day brought the child in and they held our workout and said they didn't have the child on file and the membership was not paid. We told them the situation and who we talked to, and described him and it took 3 people to research it to find out it was paid but to a wrong old account. They let us workout after we were at the front for about 8-12 mins, while they research that. I wouldn't call this a bad experience, since it only happen once but I wish they would be a bit more thoughtful of our time and research it than letting us stand and wait for them just to say we need to research this.