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| - If you see an opportunity to get 250 lbs on removal services for $35, DON'T DO IT!
I had been holding on to my voucher for a few months and finally made some time to get this done. I didn't have too much stuff so made an appointment and agreed to leave everything on the driveway for a date 3 days later. I hauled my junk to the driveway (skeet driveway as i called it with the mess of junk) and left it there. When I got home, to my surprise, everything was still sitting there. I checked my messages and was told their truck wasn't able to make it that day. Good thing I didn't wait at home!!!
I ended up rescheduling for the following week, mentioning that Wednesday will work as I will be out of the country from Saturday - Tuesday. They set it up, I went on vacation and when I came home, my BBQ was gone. This was part of the junk but everything else was in the garage as I didn't want to leave it all out for 4 days. I didn't really think anything of it until I got to work the next day and saw an invoice for their pickup on Tuesday. I checked my phone (which I didn't use on my trip to the States) and sure enough, they were nice enough to move my appointment up a day and then went ahead with it even though I didn't confirm.
This is where it gets fun. I called that day and was told that since it was a voucher, a Manager would have to deal with it to re-activate it and set up another appointment. That was okay so the conversation ended. I called again the next day as I hadn't heard back yet, same response, was still okay with me. Called back Friday, same response only this time she put an extra note in for the manager so they would see it in the queue. I was a little frustrated but just accepted it. CALLED BACK ON TUESDAY, without hearing from them AGAIN! This time, the agent said the Manager has to reschedule but that since it has been almost a week that she can do it, wipe the voucher back to zero so it can be used again. Thanks for nothing, apparently they could have done it all along (meanwhile my car is sitting on the driveway in the cold and my junk is sitting in the nice warm garage).
This time, I leave everything out and they came by. I happened to be sick that day so was at home. I went out to see if they needed a hand and the driver was actually quite courteous and said they are good. I go back upstairs and then see him taking a sledgehammer to one of the items, a dresser right on my driveway. Wood flying everywhere, he picked up the large pieces and left. I ended up sweeping up since there were wood pieces everywhere and a few sharp nails that were obviously from the dresser. Thanks for not doing that in your crappy moving truck that was pretty much empty!!!
Never again, would rather carry each item on my back to the dump next time.
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