I visited this showroom a few weeks ago to try out their mattress. I like their setup, they've got several pre-made beds that you can lie down on and they rearrange them after. I was greeted by Ann(e) in a welcoming manner and she was there to answer any questions I had. But basically she let me take my time and experience the mattress on my own. I say mattress (singular) because Tuft & Needle only has one type of firmness in the sizes of twin, full, queen, and king. I also got a free tshirt, always a good perk.
I knew I wanted to support them as they are a local business and I've only heard positive things about them, especially from those who have their mattresses. I bought my mattress online a week or so later and it arrived within a few days. I was impressed with the emails that tracked my shipment and the helpful setup tips, which of course I didn't read thoroughly and made it harder on myself. Haha.
Anyways, I've been using the mattress for a few weeks now and it's been an adjustment from my former pillow top which was a lot softer. However, I do appreciate the firmness (not too firm) and I haven't had any issues sleeping so I'm satisfied. They do offer 100 days free trial and you can get a refund if you don't like it, just donate the mattress. But I'm anticipating to pass this mark and enjoy my new mattress for many years.