Had two different experiences, went once for a facial w/ acne add on and loved it so much that I went back to try out their hair stylist.
Let's start off with the facial: It was fabulous. The room was all the way back away from the louder area of the salon/spa so it was really quiet. I was so happy about that because that is the worst thing-listening to other people in the hallway while you're trying to relax. The lady who performed the service was amazing and so skilled. I melted in her hands and it was the best facial i've ever had.
They had some offer as I was checking out that I would be entered into a raffle for prebooking appointments which I did- but left the ticket on the counter. Called back 10 minutes after I left and all I got was a sorry :/
For the haircut: This will break down into another two sections: the haircut and the style. For the cut itself I was not displeased, but I wasn't in love with the cut either. It doesn't seem like any weight was taken out of my hair and the layers weren't as distinct as I normally have them. If I had gone for a style alone I would have left one star. It was a blowdry that I would have expected from someone still in school. My hair was a big frizz ball and didn't look like I had just come from a salon and spent $55 for a level 4 stylist. (one of their mid-high stylist)
As I left I asked the front desk what they thought, they thought I looked great, very unenthusiastically ;) I took a picture and sent it to their manager--she offered a free style. Great, but I wasn't too excited to back anytime soon.
I'll be back for another facial--but still searching for a good stylist!