The staff here are consistently helpful and nice.
In the last month, I came here a handful of times and each time I've had a good experience. First time I was shopping at the mall and just stopped in to get samples, gotta love all the cool new flavors of tea they brew here, the smell is just so enticing. I looked around the shop and was just impressed by all the unique looking tea kettles and tea gift sets.
A very nice lady came over to help me, and we started chatting about tea. Long story short, she told me that Teavana and Starbucks have merged and I can now use my Starbucks rewards at Teavana to get 1 oz free loose tea. She then explained and let me smell some of the teas they had in stock, and boy was there alot of choices. I ended up with one of the Japanese green tea and she rang me up with my Starbucks rewards app. I also purchased some rock sugar to go with my tea. Came home later and the tea was amazing! I have since went back to get more and each time the staff have been helpful and quick.
Great selection, helpful staff.