The employees are nice but their customer service isn't the best. It never bothers me though because it's a cheap gym. However, today I walked in (no one was at the counter) still had my backpack on my back and some guy named Todd in plain clothes asked me to put my bag away. I told him I didn't want to put it in the locker room where it clearly states "planet fitness is not responsible for lost or stolen items" and he proceeded to give me an alternative option which was to place my bag in the car because policy states the bags have to be put up. I told him I've never ever heard of that and no one at this gym has told me that in the six months that I've been coming to this gym. I've searched the website and have yet to find this policy that he speaks of.