Twice now I have gone in after making an appointment with Jeni and they tell me that I am not down in the book. I show them on my phone the date and time I made the appointment. I had a Christmas party to go to and just enough time to get my nails done. Jeni felt so bad that this happened, again. I was told she no longer works there because this problem happens alot. I will be searching for a new nail salon soon, hopefully that wont mess up my appt times.