Came here for brunch on a Sunday, it was quite busy but we don't mind waiting. Things started off well, we were steated quickly and we recieved our coffees quickly as well. However it took an hour to recieve our food, not one person came over to explain the wait or ask if we needed a refill on our coffee or water which were empty for 45 minutes. I understand the kitchen can get backed up and waits do happen, but you should explain this to your guests. We finally got our food which was alright, I ordered the eggs benedict and there was barely any hollandaise sauce and my poached eggs were overcooked. When it came to pay the bill we left a 10% tip, as we thought that was fair for the service we recieved. The waiter came over to us and told us off because its expected you leave at least a 15% tip. This was outrageous to me, he was at our table for maybe 2 minutes, never asked how our food was or offer us more drinks and he is questioning why he didn't get a 15% tip. Tips are earned, and when we get great service we leave a great tip. Don't mouth us off for 'bad tipping' when you ignored us for most of the meal.