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  • An emergency one night stay led us towards the Tropicana by way of Hotwire. The room renovation managed to earn them a four star ranking on TripAdvisor, so we were quite hopeful for the next 24 hours. 3am we return to the room, water has be shut off. Front desk estimates repair to be completed shortly. 5am we return to the room for a second time, water is still off. 9am we're awake, water remains off. Front desk says they still do not have an estimated turn on time as there is excessive repair yet to be completed. Doug at the front desk checks us out by 10am and offers full refund accommodation through Hotwire. When we later get in touch with Hotwire, they tell us that Doug was not even the person who checked us out and they water was documented to be fully restored at 3am! After insisting clarification through Tropicana management we were finally able to receive a full refund 12 hours later. Lucky for us, the Wynn was able to accommodate a very early check in so that we were able to fully shower and flush!
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