Sunday brunch, 5 people, 11AM. Restaurant was busy, but there was no wait for a table. Let's start with the food/drinks: Bloody Mary was too garlicky, I only drank half. Everyone seemed pleased with their food; huevos rancheros were well salted/spiced. If this review only considered the quality of food, it'd be 4 stars.
Onto the service...our waiter was an EMBARRASSMENT.
* Our waiter neglected to fill our water and coffee throughout our visit. It got so bad that my boyfriend grabbed the coffee and water carafe from the bussers' area and refilled our drinks on more than one occasion. Somehow none of the other waitstaff noticed us either.
* Tables that placed their orders after us received their food before us. Our meal took an hour in getting to the table.
* Our waiter never asked how the meal tasted or if he could get us anything. It took us asking repeated times to actually get more gravy/syrup.
* Our waiter only visited our table 3 times and spoke no more than 10 total words to us. Working in food service requires communication with your customer; this guy must have missed class that day.
* When the check came, we all had our cash on the table and one person had their credit card out. The waiter walked up to our table, grabbed the credit card, without saying anything, and ran it.
I was excited to add Eldorado Grill to our growing list of good brunch spots to enjoy with out of town guests, but after this experience I will recommend going elsewhere.