My car was hit in a parking lot and the person caused the accident didn't leave any note or information so I have to use my own insurance for the repair. Luckily I had towing and rental car coverages, I didn't have to pay for any of those expenses.
Before going ahead with this shop, I'd sent questions to different body shops in the area - especially on minimizing my costs for the repair.
Robert from Pro Collision's reply was one of the first responses I got back. He answered all my questions (I did have questions about the initial quotation document that I was asked to sign) and helped in negotiating with the insurance company in using OEM parts for the repair job.
Faster than I expected, I got back my car.
Rafo Koltoukhchian from Pro Collision was the guy who completed the repair for my car. He's a professional in his work - demanding for a perfect job as well as being considerate for customers' needs. He has been very helpful and pushed in getting the job done with OEM parts for my almost four years old car - which looked like new because I only drove it for less than 8000 miles.
The job was completed perfectly, and no surprise at all on the bills.
Thank you Rafo, Rob and the team!