2 days back, a guy from this company came to fix a stopped AC in my house. new house of 3.5 yrs old. The technician behavior was good, but he spent almost 1 hour and told me the circuit board in the furnace gone defective, and next day customer service told me the labour will be $420 to fit the new board. The board is under warranty from the manufacturer.
Want to try with another co. Yesterday, I called another company to check. That technician fixed in less than 5 mnts, saying there is a switch which got tipped, so he put it back and the AC is running. I was in shock. But I happily paid their service call fee of $79.
I paid $49 for the R&B service call, to get the wrong analysis.
When reported this to this company, they refused to refund that amount. Now I planned to dispute the credit charge.
Beware of knowledge of technicians. May be others are good, but the one came to my house, is not competent.