Really? I got a car that looked like mine that was in the shop. I can't tell you how many marks, scratches and dents this thing had on it. And I paid for this!
First, the lines here are atrocious. Even though I'm a local I'm pretty sure people do not want to get off a plane and wait for 20-30 minutes for a car. I also think the people running this place are really inexperienced or they don't have much customer service experience.
Let me start by saying that, yes, the prices here are reasonable. They're a few dollars a day cheaper than most of the other places and sometimes you can get a really great deal, but I'm not sure it's worth it.
Got a car and went out to inspect. They only had three cars to choose from and none were what they said I was renting (Malibu - new). I chose the least dented and it still had the license plate practically falling off, dents on every side of this thing and scratches that covered the car. I didn't notice until a friend of mine pointed it out that my front tire was also bald and about to pop. Safety is apparently not a priority.
Went all the way back up to Fox after finding that out and asked to not only trade that car in, I am not paying to drive an unsafe car, but also to upgrade to a bigger car as I had friends flying in that day. Spoke with a manager and he said he'd take care of it and gave me a good deal on the car. It was nicer, but same body damage, but at least this one didn't smell inside. I got home and was looking over the contract and they actually charged me to change the car! WTF? I'll be disputing that stat!
I won't ever use this place again. It's completely away from the airport and away from the normal rental car place for McCarran and these people have no clue what they're doing. It's like a freak show renting from here. Avoid.