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| - So dissapointed! I grew up in Shaker Hts and remember when this place was Lopez & Gonzales. Back in the neighborhood today to catch an 11am Harry Potter screening at Cedar Lee left a perfect reason for my Mother and I to stop by for brunch afterwards.
We were greeted at the door by a friendly backwaiter and then a friendly hostess who showed us to a table and was accommodating when we asked to switch to a booth. Beside us, there were four other two top tables and a bar patron when we arrived. The hostess also dropped our waters immediately. We then waited a full ten minutes for the server to greet our table; ten minutes we sat and watched her walk past us to check on the guys sitting next to us as well as the three other tables several times and fumble at the micros station which was facing our table. It was obvious she was the only server, but as stated before, we were the fifth table in the restaurant and every other table already had plates. The server finally took our drink order. The server was friendly, obviously somehow overwhelmed by 5 tables, a concept that I as a former server cannot even wrap my head around, but I digress. We expected her to stop by and ask if we wanted an appetizer or would like to place our order since we had already waited so long just to place a drink order, she did not. Another 10 minutes floated by, so we are now 20 minutes in sitting at a table staring at our waters.
The final straw was at about 25 minutes when the guys next to us placed an order for a second round of bloody mary's, and received them before we received our first round OR were asked if we would like to place any food order of any kind. As we stood up to leave, the server told us our drinks were up, but honestly by then it was way too late. It is unacceptable to take 10 minutes to greet a table, then not even deliver said drink or take an app order within the subsequent 10 minutes.
So we sat in that restaurant for 25 minutes and never even got our first round.
I still gave two stars because the menu does look really tastey, and despite the slothy service, the staff we encountered were friendly and warm. I will adjust review if we take a chance trying to come back again and are given reasonable service.
*note upon reading some of the other reviews I see that apparently we were supposed to be offered complimentary chips and salsa. We were never even offered that. So review is dropping to 1 star. Consistency lacking as well*
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