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| - I would give less than 1 star if I could... I'm not one to give companies bad reviews left and right, but this one deserves it.
So at the end of last year, the appeal of this place was that I could get my wisdom teeth and my braces done in the same place. I went in and they got a treatment plan going for me, and due to the fact that all of the employees there were super polite, everything was going well. They said I would get my wisdom teeth out, get "a couple" fillings done, and then get my braces - in that order. Great!
When I first started to doubt them was when they said my wisdom teeth would be $1,500 out of pocket. ($5,600 before insurance.) They attributed this cost to the fact that I would need bone grafts to fill the holes. The price seemed pretty high to me, but due to the fact that they seemed knowledgable and trustworthy, I went ahead and coughed up the money and got my wisdom teeth done there.
Then a few months later, my boyfriend went to get his wisdom teeth done here as well. They quoted him about they same price, and said he would need bone grafts as well. We arrived the day of his surgery prepared to pay ~$1,500 out of pocket again... When suddenly, the girl at the front desk said it'd only be $250 out of pocket, total. The front desk girl said "Oh, you don't need bone grafts so it'll be less!" Which was great... But why weren't we made aware of this before we came in? What made them change their mind between my boyfriend's last appointment and the day of the surgery? Did I REALLY need bone grafts back when I got mine done? Just seems like they're pretty disorganized and wishy-washy. (And btw, my bone grafts that were supposed to be completely closed and not leaking out bone particles anymore after 2-3 weeks, STILL occasionally leak out bone particles almost a year later. Seems like they did a poor job on them.)
But, bear with me cuz I'm still not done yet... My real problem with this office is this: As I said before, the plan from the beginning was get wisdom teeth out, do a couple fillings, then get braces. But during my next appointment, they looked at my teeth and said I would need 16 fillings done. 16!!! They also said that due to the fact that my insurance would be maxed out for the year after every four fillings, it would take about 4 years to get them all done. 4 years! AND, after all of this, in the end it would be roughly $8,000 out of pocket to get them all done. Needless to say... I went home extremely upset. I'd been looking forward to finally being able to get braces for years, and now I'd to have to wait 4 years and pay a ridiculous amount of money (that I can't afford) before I could get them?
Of course, friends and family suggested I get a second opinion... And I finally did. And WOW... My new dentist was absolutely appalled at what Towne Center told me. He said I had TWO teeth that needed fixing... 1 crown and 1 filling. He went ahead and got them done within 4 days of my first appointment, and I only paid $478.00 out of pocket. Now THAT's more like it! He says he's heard of Towne Center before and wasn't surprised for a second that they were trying to take me for a ride. And I even pushed him to be honest... If I really do have 16 cavities, I want your to tell me! I'm just looking for someone to be honest with me! But he urged that the rest of my teeth/fillings looked beautiful, and he would never go in and "fix" them in the condition they're in. Now I'm starting Invisalign at the end of the month. 4 years my a**!
(Side note: Even stranger, I was shown x-rays of my teeth up close at both dentist's offices. At Towne Center, it was plain to see that there were black spots (cavities) EVERYWHERE on my teeth. So they had me convinced... Even though I have zero pain in any of my teeth, maybe I do have 16 cavities... But at my new dentist's office, I was shown new x-rays up close again. And other than my 2 teeth mentioned before, there wasn't a black spot in sight! No other cavities anywhere!! Not trying to sound too much like a conspiracy theorist... But it's just strange to me that there was such a drastic difference between the two x-rays. Towne Center turning up the contrast on their x-rays maybe? Not sure, but their x-rays were highly convincing, and made my teeth look MUCH worse than they are...)
Anyway, long story short... Towne Center Dental was a MAJOR waste of money, waste of time, and overall a huge disappointment for me. Perfect example of a dentist trying to milk your insurance policy as much as they can and make the max amount of $$$ off you. Highly advise to anyone dealing with these people, go get a second opinion from an honest dentist before you jump through their hoops and pay these ridiculous prices... And highly advise the doctors at Towne Center take more care to give patients honest opinions.
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