It's been a while since I have been to an Einstein's. I have always loved their food and their coffee. I am a sucker for pumpkin season and was hearing non-stop ads on the radio every morning promoting their new pumpkin products. I stopped in on a Sunday around 1030, ordered the pumpkin bagel and pumpkin shmear. The girl who was taking our order was not friendly and seemed like she did not want to be there. Not rude, but not really all there. After waiting in line to pay, an employee came up to me and said they were out of the pumpkin bagels. I'm pretty sure that they had been out of pumpkin bagels before I got there as their entire top shelf of bagels was empty (meaning they ran out of others as well). It was annoying that I wasn't told this before I paid and disappointing that Einstein's is going to promote the heck out of their pumpkin lineup and then not make enough to last through the day or morning for that matter. I ended up picking out a plain bagel, to find out they didn't even slice it for me. They sliced the other bagel in the bag, though. I have to say that the saving grace was that the bagel was fresh and delicious, as was the pumpkin shmear. Seems like the management and service needs to get it together.