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| - Okay I've been to this place MULTIPLE TIMES! At this point you can call me a regular, bc all the waitstaff recognize me. To be honest, I'm the kind of client they want, I come regularly and every time I come I bring new people that have never been bc at one point I talked so highly about this place and spread the word about this place like the gospel to anyone that wants a unique experience and good seafood. At one point I came here 3 times in a 2 week period bc I chose this place to bring out of town friends, celebrate my birthday and to just enjoy myself with my family.
With that said, I have to say that their organization and attentiveness in their waitstaff IS THE WORST! I kept writing it off as "maybe they're understaffed, maybe they're super busy, maybe they just hired new people and they're training" but I've been there so many times I can recognize all the waiters and at this point no one is so new that they pass with the whole "newbie, I'm still learning the ropes" pass.
The problem isn't that they aren't nice, the problem is that they ALWAYS disappear and hide. It's AYCE I'm sorry...but at AYCE, ESPECIALLY ones that you have to order at the table and wait for it to come the staff needs to find a system that involves constantly clearing out dirty plates and piles of seafood shells off the table, filling up drinks and taking new orders efficiently and swiftly. They FAIL big time at this, and this isn't the first time they are REPEAT offenders. Seafood shells and trash build up so fast and no one shows up to clear it off your table, so there is a mountain of shit in front of you.
The biggest MYSTERY of all is how LOOOOONG it takes to get rice !!!!!!!!!! Like literally EVERYTHING comes BEFORE the fucking rice!! It's so perplexing....like how long does it take to scoop rice into a bowl?? Every. Single. Time I've been here the rice takes an exorbitant amount of time to get and you ALWAYS have to ask twice from the sometimes there staff!!??? It's SOOO ANNOYING! Do they cook the rice on order? If they do, that's stupid! It would make sense if this was an American style restaurant that is generally known not to have rice on hand, but it is an ASIAN themed seafood joint, with a mostly ASIAN clientele in CHINATOWN for God's sake!
In my experience, the Asian guy waiters have been more accommodating than the female waiters, I don't know why. I'm starting to think that the asian guys that work there are more invested (owners?, managers? Family of the owners? I don't know...they just seem a little bit more apologetic when we complain) the girls look like they don't give a shit and they are just trying to pick up a side check and could give a shit about what this review says tbh. I'm also wondering if they are just bartenders that are asked to wait. Bc the girls especially love to run to the back & disappear behind the empty bar and go on their phones, all while this unorganized mess is happening around the corner. But the guys love to hide too and when they do show up and you complain about something they give you the whole "oh my God I'm soooooo sorry, let me get you a drink for the wait..." in a way that is so overly nice that it's a bit condescending and/or they are secretly corrupting your food in the back. (Trust me, I know that tone...I work in customer service too and I am VERY FAMILIAR with that tone) At first you're like "ok at least they apologized" but then nothing is fixed and all the same issues keeping coming up! It's as if they think apologizing in their slightly annoying tone fixes all the problems with this place.
With all of that said, the ONLY thing that keeps me coming back is the value of the food you get. The food has been consistent, but their service strategy needs to be revamped. Maybe they should go to a restaurant that has a similar food service style like Umiya Sushi on Flamingo. That place is like a well oiled machine. They move so fast there and water is filled up before my glass is even half way full. Whoever is training them needs to do some consulting for this place.
Final word. I may or may not be back...it really depends how badly I'm craving a late night, seafood binge. But the past few time the service has been so lackluster that it's leaving a bad taste in my mouth when I leave...
BONUS TIP!! If you want to prevent them from ignoring you and hiding I find that sitting around the bar, upfront is the best place to sit bc you can easily see them & wave them down to ask for something DO NOT sit on the right side of the restaurant by the windows bc it's like a cul de sac and you're completely hidden from their view when they retreat to the ordering window and the bar. I think that's what Ive done wrong the last few times is sit somewhere that doesn't have a clear view of where they love to hide.
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