I had an issue with my iPhone 5 sleep/awake button and it wasn't wanting to work for me. I decided to pop into apple seeing as I was already at the mall. It was 8:20pm on a Thursday night and the check in staff was nice enough to schedule me for an 8:50pm genius appointment even though they close at 9.
The genius I worked with was a super friendly African American guy who's name I wish I remembered. He was extremely helpful, nice, and he took care of my issue very quickly with a smile.
The fact that the staff was so willing to get my problem fixed, even though it was close to closing time, was very much appreciated. And the fact that they ensured that I was all set to go without rushing me was absolutely amazing. Apple will continue to hold my computer/technology heart and I'm glad I've got an awesome apple store to assist me.