I can't believe how inflexible the staff is in the morning. I've been going to the Thompson for many reasons (dinner, drinks, rooftop view, etc) over the past several years. This morning I was training in the gym with a resident and left my keys in the change room. I realized this once I was in the lobby. I asked the front desk staff if they could have somebody escort me back up (key card access only) because my friend was unreachable do to cell reception. The response was a firm no, I will have to wait. They can not allow me up. My friend will have to come and get me. This was absolutely ridiculous in my opinion. It will probably be the last time I ever spend a nickel here or refer anyone to them. There are many other facilities that provide the same atmosphere with better service and are much more personable.