Leaving this very fair comment to give them a good break. There are a lot of Pho places in Vegas and this one is one of the better ones. Most of the time, it's not as packed as Pho Kim Long and the food in my opinion is better. Now, here's the nitty gritty of this review. They are family owned and a little under staffed. When they get busy, be prepared to wait... The food is worth it I promise. They normally are very nice when we go, but when they are busy, customer service tends to go downhill. The secret to getting what you need??? Don't be afraid to ask and ask all at once. You need fish sauce, chili peppers and onions??? Ask for it when you order. Also if they ask you of you're ready to order... Order right then and there coz when they say you need more time, they will give you all the time you need and more. To wrap it up, Pho Kinh Do's food is really good, customer service needs a little improvement, but I think it deserves a good review because of the taste and the fact that they are trying.