Took my new jeep there for the first time for an oil change. The oil change took about 30 min longer then i expected. However, when the service writer came back he acknowledged that the time took longer then expected and applied a coupon which nearly cut my bill in half. They will always get my business moving forward.
Next oil change was $100 and didn't honor an online coupon. Claimed it was for certain models (obviously not mine). Dropped a star, but love the car.