| rev:text
| - One of the worst customer service experiences I have had. Living on Roncy, I have been several times before (apparently I'm not a regular though--lol see below). The food has been good. Not amazing, but good with good portions. Last Victoria Day Monday, I went with my family of 5 plus my mother for brunch. We did not have a reservation, and we were prepared to be shut out. But to our surprise, the host advised a wait of 15-20 minutes for a table for 6. My wife and kids did some window shopping and I waited and chatted with my mom. 15 minutes turned to 25, but I assume that is par for the course and understand this is an estimate. We were asked a couple times by other servers about what we were waiting for. We were the only ones waiting and there were plenty of open tables of 2 and 4, but they did not offer to push 2 together, but again, I understand they want to keep their set up. After 30 minutes a woman, who appeared to be a manager or owner, came out and advised us that it would be another 30-40 minutes for a table of 6.
I was flabbergasted. I explained what we had been advised and that we had already been waiting 30 minutes. She apologized and said the person who had originally spoken to us made a mistake. She offered to put us in 2 back-to-back booths, but that wasn't going to work for us because we were there for a family brunch not just to eat. I suggested mildly that they could just push tables together (which would not have created any blockages). And her response to me (when no one else in 30 minutes had been waiting for a table), was that her "regulars" expect to be able to have those tables. What!!!! I live in the area and had been there several times. What am I? Chopped liver? I was speechless at her unwillingness to address the "mistake" they had made and to try to seat us as soon as possible. It seemed like she just wanted us to leave. So we did. Wow.
I haven't really written a review like this before but I feel compelled. I was embarrassed in front of my family and I could not even relate to them the exchange in a way that seemed real. Should I have made a scene? It's just not my style. But I will certainly be relaying this tale to everyone in the 'hood.
We ended up going to The Westerly, which I had not yet been to, two doors down. And I'm glad. We had great food (better than Sunrise) and infinitely better service. I highly recommend it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)