I had come to Venetian in the past for pedicures and enjoyed my experience, the results, and the atmosphere. But, what happened to me this past week was the poorest customer service i had ever experienced.
I went in on Saturday around 4:30 for a gel mani - it cost me 43.00 which is more than any other gel mani I've ever had but they typically last 2-3 weeks and it looked beautiful so I bit my tongue. My tech was a grumpy looking man with glasses who didn't say anything to me the whole time, but my nails looked pretty and I'm not a big talker so didn't bother me.
On Monday, both of my thumb nails had chipped horendously, which has never happened to me with gels.
I went in Tuesday to get them fixed, they were busy and I didn't feel like waiting 30 minutes.
Went back Wednesday, got them fixed. Another woman also was there to get her gels fixed. They never apologized and just said "this sometimes happens."
I got home Wednesday and chipped my thumb nail literally 20 minutes later... cutting cheese. Nothing strenuous.
I called them to demand a refund and they hung up in my face.
That was 48 dollars wasted - DO NOT GO HERE FOR GEL MANIS. They have no idea what they're doing and I'm out 48 bux w/ crappy looking thumb nails worse than they originally were chipped.