rev:text
| - The building and rooms are beautiful. I had a beyond wonderful experience with the staff at the bar in the lobby. My only negative is that we had requested early check-in four months before we'd booked. I was told it wasn't guaranteed, and we didn't receive it for one of our three rooms, despite me calling several times as they'd recommended. I understood, though, as it was never guaranteed to me. The problem came at 4:00 pm when the check-in lines were all 30 people deep with only a few people working the desk. We were told our keys would be brought up to the room we had received early check in on, so we had 8 people in one room. The keys didn't come until 5:30 pm- an hour and a half after check-in was guaranteed. They mentioned being understaffed, but this was for a party with a lot of out of town guests, and it was awkward sharing a room with 8 people for so long. They did, however, give us a $50 reimbursement for our troubles which I appreciated. Overall, I'd book again- but not expect early check-in, and plan to get there hours after check-in is available (4 pm) to avoid hour long lines.
|