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| - I wish I could give them negative stars!!!! Here is my whole ordeal: I called the dealership after finding a jeep I liked to see what type of transmission it has. They told me automatic so I kept looking. Meanwhile they sent me emails asking me if I am still interested. My husband was looking for a jeep as well when he saw the same one at Jim Marsh Kia and he was told that it is a manual transmission. This confusion should have been my indication that this place is ran by incompetent people. We went in and I looked at it. I saw that the front sway bar link pins were busted, oil was leaking from the front of the oil pan (where crank is), window had chips and some other small issues. While waiting on the deal to be offered there was a couple screaming at Jim Marsh about the purchase they made. This should have been my second clue. After much haggle we settled on $12,300 and they would fix the leak. At least that's what one of their sale David A'costa said would happen. So we bought the jeep and left it there to be repaired. The next day Martin (my sales rep) said and I quote "the sump gasket was replaced." I also confirmed with David A'costa the sales manager that the vehicle was repaired. I was super excited and went to pick up the vehicle. The next morning oil was dripping on my driveway so I texted David the sales manager to see when I can bring it in. I heard nothing but crickets, so I called the dealership and found out that he was off that day and so was Martin. At first I was nice and just wanted to see what they were going to do to fix my issue. But after 7 phone calls averaging 8-19 minutes on hold I got aggravated and told one of the many people on the phone that I want to speak to Jim Marsh himself- now knowing that the lady who was screaming at him just two days ago was able to get a face to face with him. Not only I was told that they were going to get him and put me on hold forever but also they kept on disconnecting the phone. I was transferred from one person to the next who didn't know anything about the situation and kept on forwarding me to the next person. That afternoon I finally got a call from the general manager Alan. He told me to bring the car in so that they can inspect it; allthewhile being condescending to me. I brought the car in and spoke to the service manager. We both looked at the seal and saw that it was leaking. This time, he assured me that it will be fixed. And this brings me to my third mistake: giving them another chance.... The next morning Jim Marsh himself calls me and leaves me a message to call him back. I was at work so I couldn't answer at which point he called my husband to tell him that he wants to unravel the deal because of my behavior to his people. This is especially asinine seeing as they were the ones who lied to me and aggravated me in the first place. By his time I was ok with returning the car as I have a severely pent up resentment and negative energy associated with it. I just wanted to get a couple things I had in the car out. Before I could make it to the dealership to pick up my things, David A'costa called me to see what he can do to make the deal happen. I told him I was irritated about the way their team handled themselves (mind you at this point not a single soul has apologized to me or my husband about any of this.) he said "forget about it, let me pay for the gasket and come get your jeep." I told him that his boss (Jim Marsh) told my husband that he doesn't want to deal with us and (vise versa.) I told him I was over the jeep, to which he replied yelling "you're over it??!! I'm over it!!!!" But wait, it gets better.... Shortly after conversation with David, I showed up to get my stuff. The service manager was super nice. He let me in and get my things. I asked him if he knew what's going on- and as per usual- he said no. After I got my things, I went to the office to speak to Jim Marsh. He avoided me like the plague... Krista; whom by the way is the only decent and competent human being working there, tried her best to help me with a smile on her face. She didn't care about the drama that took place, she just wanted to help me; which I deeply appreciate. As Jim was not available, I asked her to give me a receipt that says they got the car without damage and I don't owe anything. At this point a behemoth of a man named Alan (the condescending general manager I had talked to the night before) showed up right in front of me. He asked Krista if I was Miss Shipman- which she confirmed. At this point the ALL OUT ASSAULT OF WORDS STARTED!!!!! He told me they owed me nothing and that there is the door and I can get the hell out of it because my kind is not wanted there. He was maybe 1-2" away from my face yelling at me. I kept my calm and ignored him while talking to Krista; who kept a smile talking to me. We ignored him to which he responded with yelling at her "SHE GETS NOTHING YOU HEAR ME?!!!" STAY THE HELL AWAY FROM THIS PLACE!!!
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