This chapters is usually never crowded unless there is a holiday coming up. It's a nicely layout store, with the upstairs hosting a Starbucks, good luck finding seating though!
If you are in the mood to browse books, this is a good location for that. Usually quiet and peaceful. The employees are usually ready and eager to help you as soon as you walk into the store. I prefer smaller locations, less of a hunt to find things, unless you are looking for that oddball book.
The escalators seem to always be broken, however?